What to Do After a House Fire in Massachusetts: The Only Online Guide for MA Homeowners

Written By: Louis Swan, Fire Recovery Advisor

Updated: Feb 3rd, 2026

Fact-Checked: Erik Russo, Certified Fire Restoration Specialist

Updated: Feb 3rd, 2026

House fires in Massachusetts cause 9,800 annually in property damage and displace thousands of families each year. Massachusetts homeowners must file proof of loss within 60 days under MA Insurance Code requirements. The Division of Insurance regulates all fire insurance claims in Massachusetts, enforcing 30-day response deadlines for insurers. Massachusetts law provides 2 years to file lawsuits against insurers who deny valid claims. The Department of Fire Services determines when fire-damaged properties in Boston and throughout Massachusetts are safe for re-entry. Triple-decker homes in Boston require $150,000-300,000 average fire restoration costs. Average home values in Massachusetts reach $550,000, making proper insurance claim documentation essential for full recovery.

Important Takeaways:

Massachusetts Fire Recovery Requirement Deadline/Timeframe Governing Entity
Proof of Loss Submission 60 days from fire date Division of Insurance
Insurance Company Response 30 days maximum Massachusetts Insurance Code
Lawsuit Filing Deadline 2 years from denial Massachusetts Superior Court
ALE Coverage Duration 12-24 months typical Homeowner Policy Terms
Property Safety Clearance 24-72 hours Department of Fire Services

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Disclaimer: Any estimates, tools, calculators, quizzes, guides, or educational content provided by House Fire Solutions are for informational purposes only. Results are not guarantees, offers, or professional opinions. Actual insurance payouts, restoration costs, timelines, and outcomes vary based on policy language, coverage limits, property conditions, local regulations, contractors, and insurer practices. Homeowners are solely responsible for verifying all information and making their own decisions. House Fire Solutions does not provide legal advice, insurance advice, or claims representation. Homeowners should independently verify information and consult qualified professionals before taking action.

Immediate Safety Actions After a Massachusetts House Fire

The Department of Fire Services issues safety clearance for fire-damaged properties in Massachusetts. Structural damage poses collapse risk that requires professional engineering assessment. Toxic fumes from burned synthetic materials cause respiratory hazards lasting 48-72 hours after flames are extinguished. Massachusetts's humid continental climate accelerates secondary damage—water from firefighting efforts creates mold growth within 24-48 hours in New England humidity levels. The Department of Fire Services at https://www.mass.gov/orgs/department-of-fire-services schedules inspections within 24-72 hours for Boston and surrounding Massachusetts communities. Board-up services from Massachusetts-licensed contractors prevent vandalism, weather intrusion, and premises liability claims averaging $50,000-150,000 in Massachusetts courts.

Safety Priority Massachusetts Authority/Contact Required Timeline
Property clearance inspection Department of Fire Services 24-72 hours post-fire
Gas line shutoff verification National Grid Immediate—before entry
Electrical disconnection Eversource Energy Immediate—before entry
Board-up and securing Massachusetts-licensed contractor Within 24 hours
Police report for insurance Massachusetts local law enforcement Within 24 hours

Utility Shutoff Procedures for Massachusetts Fire-Damaged Properties

Gas leaks require professional shutoff by National Grid technicians in Massachusetts. Electric service needs meter disconnection by Eversource Energy before any fire damage inspection. Massachusetts law prohibits homeowner utility restoration—only licensed MA professionals can reconnect services after fire damage assessment. Triple-decker homes in Boston require $150,000-300,000 average fire restoration costs. Gas line damage in Massachusetts's humid continental conditions creates explosion risk when temperature fluctuations stress compromised pipes. Massachusetts utility companies provide 24-hour emergency response for fire-damaged properties in Boston and statewide.

Massachusetts Utility Provider Service Category Emergency Protocol
National Grid Natural Gas Service Request emergency shutoff—do not attempt DIY
Eversource Energy Electrical Service Request meter pull—verify with utility
Massachusetts Water Authority Water/Sewer Service Report pipe damage—prevent flooding

How to File a Fire Insurance Claim in Massachusetts

The danger doesn't end when the flames are gone. Smoke and toxic gases are invisible threats that can cause serious harm long after you've escaped the heat.



Adrenaline is powerful; it can easily mask symptoms of smoke inhalation that may not appear for hours. It is crucial that everyone, especially children and the elderly, gets evaluated by paramedics on the scene. If anyone has suffered a burn, apply cool—not cold—water and cover it with a clean, dry cloth while you wait for medical help.

Massachusetts Fire Insurance Deadlines and Policyholder Legal Rights

When the fire department arrives, they take command of the scene for everyone's safety. Follow their instructions without question.


They will establish a safe perimeter and shut off utilities like gas and electricity to prevent secondary disasters like explosions. The house is now a hazardous zone. 


Even after the fire is extinguished, the structure can be unstable, and toxic residues coat every surface. Do not re-enter until a fire official gives you explicit permission. This is the first of many difficult waits you'll face, but your safety depends on it.

Massachusetts Policyholder Right Legal Requirement Consequence of Violation
Proof of Loss Filing 60 days to submit sworn statement Claim denial—limited appeal
Insurer Response Deadline 30 days to acknowledge/respond Division of Insurance penalties
Lawsuit Filing Period 2 years from claim denial Case dismissal—no recovery
Public Adjuster Fee Limit 10% maximum Contract voidable if exceeded
Bad Faith Claim Insurer acts unreasonably Punitive damages in {state} courts

Additional Living Expenses (ALE) Coverage for Massachusetts Fire Victims

ALE coverage pays for temporary housing when Massachusetts homes are uninhabitable after fire damage. Hotel expenses qualify as covered ALE costs during the initial displacement period. Restaurant meals exceeding normal food budget by $15-30 daily are reimbursable under Massachusetts ALE provisions. Massachusetts policies provide 12-24 months of ALE coverage at living standards comparable to pre-fire residence. In Boston, temporary rental housing averages $1,800-3,500 monthly depending on neighborhood and property size. Massachusetts's humid continental climate may require specific housing features—air conditioning in summer, heating in winter—covered under ALE. The Division of Insurance mediates ALE disputes when insurers deny reasonable temporary housing expenses in Massachusetts.

ALE Expense Category Covered Under Massachusetts Policy Documentation Required
Temporary rental housing Yes—comparable to prior residence Lease agreement, monthly receipts
Hotel/motel stays Yes—reasonable duration (typically 2-4 weeks) Itemized bills with dates
Restaurant meals Yes—amount exceeding normal food costs Receipts showing date, amount
Increased commuting costs Yes—additional mileage/transit Mileage log or transit receipts
Storage unit fees Yes—for salvaged belongings Monthly storage invoices
Pet boarding Yes—if pets cannot stay in temporary housing Boarding facility receipts
Laundry services Yes—if temporary housing lacks facilities Laundromat/service receipts

Documenting Fire Damage for Massachusetts Insurance Claims

Photos capture damage extent before any cleanup or demolition begins in Massachusetts properties. Inventory lists record personal property losses with item descriptions, purchase dates, and replacement values. Professional assessments determine structural damage requiring licensed Massachusetts engineer evaluation for claims exceeding $50,000. Massachusetts's humid continental climate causes rapid secondary damage—document water intrusion, smoke penetration, and mold growth within 24-48 hours. The Division of Insurance recommends Massachusetts homeowners use inventory apps organizing photos, receipts, and valuations for efficient claim processing. Video walkthroughs of every room provide comprehensive evidence Massachusetts adjusters require for accurate settlement calculations.

Documentation Type What to Capture Massachusetts Adjuster Expectation
Photo evidence All rooms, multiple angles, close-ups of damage Before any cleanup—timestamp photos
Video walkthrough Narrated tour of entire property Shows context adjusters need
Personal property inventory Item, age, purchase price, replacement cost Spreadsheet format preferred
Structural damage Foundation, roof, walls, HVAC, electrical Professional engineer report
Smoke/soot damage Discoloration, odor penetration depth Photos with measurements
Water damage Firefighting water, pipe breaks, moisture Moisture readings if available

Massachusetts Building Codes and Fire Restoration Permit Requirements

Building permits are required by Massachusetts law for all fire restoration work exceeding $500 in value. Code upgrades increase reconstruction costs by 15-40% when homes must meet current Massachusetts building standards. Permit approval takes 4-8 weeks through the Board of Building Regulations and Standards in most Massachusetts jurisdictions. Triple-decker homes in Boston require $150,000-300,000 average fire restoration costs. The Board of Building Regulations and Standards at https://www.mass.gov/massachusetts-state-building-code-780-cmr provides Massachusetts-specific permit applications, fee schedules, and inspection requirements. Massachusetts's humid continental climate mandates specific code requirements—insulation R-values, HVAC efficiency ratings, and fire-resistant materials vary by Massachusetts climate zone.

Massachusetts Permit Type When Required Issuing Authority Typical Fee
Building permit All structural repairs Massachusetts local building department $500-2,500
Electrical permit Any wiring replacement/repair Massachusetts electrical inspector $150-500
Plumbing permit Pipe replacement/rerouting Massachusetts plumbing inspector $150-400
HVAC permit Furnace/AC replacement Massachusetts mechanical inspector $200-600
Demolition permit Removing fire-damaged structures Massachusetts local building department $300-1,000

Hiring Licensed Fire Restoration Contractors in Massachusetts

Fire victims are targeted by contractor fraud schemes costing Massachusetts homeowners $15,000-75,000 in losses annually. License verification protects homeowners from unlicensed operators—search the Board of Building Regulations and Standards database at https://www.mass.gov/orgs/board-of-building-regulations-and-standards. Written contracts are required for restoration work over $500 under Massachusetts consumer protection law. Never pay more than 10% deposit or sign insurance checks directly to contractors in Massachusetts. The Board of Building Regulations and Standards investigates complaints and revokes licenses for fraud, abandonment, or substandard work. Triple-decker homes in Boston require $150,000-300,000 average fire restoration costs—verify contractors have Massachusetts-specific experience with local building codes and climate requirements.

Massachusetts Contractor Requirement How to Verify Red Flag Warning
Active state license Board of Building Regulations and Standards online database Refuses to provide license number
Workers compensation insurance Request certificate of insurance Claims exemption from coverage
General liability insurance Request certificate—minimum $1M Cannot provide current proof
Written contract Detailed scope, timeline, price Insists on verbal agreement only
Reasonable deposit 10% maximum under {state} law Demands 30-50% upfront payment
Permit responsibility Contractor pulls all permits Asks homeowner to get permits

Public Adjuster Licensing and Regulations in Massachusetts

Public adjusters represent policyholders—not insurance companies—in Massachusetts fire claim negotiations. Massachusetts requires licensing for public adjusters through the Division of Insurance. Massachusetts caps fees at 10% of claim settlement. Claim increases average 20-50% higher when Massachusetts public adjusters negotiate complex fire losses. The Division of Insurance maintains a registry of licensed public adjusters serving Boston and throughout Massachusetts. For fire claims exceeding $75,000 in Massachusetts, public adjuster fees are typically recovered through higher settlement amounts. Written contracts must specify fee percentage, services included, and termination provisions under Massachusetts regulations.

Massachusetts Public Adjuster Regulation Requirement Consumer Protection
Licensing requirement Yes Verify through Division of Insurance
Fee cap 10% maximum Must be stated in written contract
Written contract Required before services begin Review 3-day cancellation right
Conflict of interest Cannot work for insurer simultaneously Report violations to {insurance_dept}

Mortgage Lender Notification Requirements After a Massachusetts House Fire

Mortgage lenders have financial interest in Massachusetts properties securing their loans. Insurance checks exceeding $10,000 are payable to both lender and homeowner under standard Massachusetts mortgage terms. Escrow accounts control repair fund disbursement—lenders release payments as Massachusetts-permitted work is completed and inspected. Contact your lender's loss draft department within 48 hours of filing your Massachusetts fire insurance claim. Massachusetts lenders require licensed contractor invoices, building permits, and inspection reports before releasing each disbursement. Typical Massachusetts mortgage escrow releases occur in 3-5 draws: foundation, framing, systems rough-in, interior finish, and final completion.

Replacing Documents Destroyed in a Massachusetts House Fire

Birth certificates are issued by the Registry of Vital Records and Statistics at https://www.mass.gov/orgs/registry-of-vital-records-and-statistics for Massachusetts residents. Driver's licenses are replaced through the Massachusetts Registry of Motor Vehicles at https://www.mass.gov/orgs/massachusetts-registry-of-motor-vehicles with fire loss documentation. Property deeds are recorded with your Massachusetts county recorder's office—certified copies cost $10-25 in most Massachusetts counties. Social Security cards require federal SSA application with 2-4 week processing time. Start document replacement immediately after a Massachusetts house fire—some documents require 4-6 weeks processing. The Division of Insurance recommends Massachusetts fire victims prioritize: (1) government-issued ID, (2) insurance policy documents, (3) property records, (4) financial account information.

Document Type Massachusetts Issuing Agency Processing Time Typical Fee
Birth certificate Registry of Vital Records and Statistics 2-4 weeks $15-30
Driver's license Massachusetts Registry of Motor Vehicles 1-2 weeks $25-40
Social Security card Social Security Administration 2-4 weeks Free
Vehicle title Massachusetts Registry of Motor Vehicles 2-3 weeks $15-35
Property deed Massachusetts County Recorder 1-2 weeks $10-25
Passport U.S. Department of State 6-8 weeks (expedited: 2-3 weeks) $130-190
Marriage certificate Registry of Vital Records and Statistics 2-3 weeks $15-25

Selling a Fire-Damaged Property in Massachusetts: Legal Disclosure Requirements

Sellers must disclose fire damage history to potential buyers under Massachusetts real estate law. Non-disclosure results in lawsuit liability including sale rescission, damages, and attorney fees in Massachusetts courts. Cash buyers specializing in fire-damaged properties offer 50-70% of market value for quick closings in Massachusetts. The Massachusetts Real Estate Commission mandates specific disclosure forms documenting fire date, damage extent, repairs completed, and ongoing issues. In Massachusetts's New England real estate market, fire-damaged properties in Boston and desirable locations may attract competitive offers from investors and renovators. Average Massachusetts home values of $550,000 make disclosure compliance essential for protecting seller equity.

Massachusetts Disclosure Requirement What Must Be Disclosed Legal Consequence of Non-Disclosure
Fire damage history Date, cause, extent of fire Lawsuit, sale rescission, damages
Repairs completed Scope, contractor, permits pulled Fraud claims, punitive damages
Insurance claims filed Amounts claimed and received Buyer legal action
Ongoing structural issues Foundation, roof, systems concerns Rescission, repair costs
Environmental hazards Asbestos, lead, mold discovered EPA/state environmental penalties

Massachusetts Government and Nonprofit Fire Victim Assistance Programs

The Massachusetts Emergency Management Agency coordinates disaster relief for Massachusetts fire victims at https://www.mass.gov/orgs/massachusetts-emergency-management-agency. FEMA provides disaster grants for uninsured losses when Massachusetts fires receive federal disaster declarations. The American Red Cross offers emergency shelter, food, and supplies at Massachusetts disaster relief centers within 24 hours of major fires. Local nonprofits including The Salvation Army, American Red Cross, Catholic Charities Boston provide Massachusetts-specific assistance not available through national programs. New England community organizations often maintain emergency funds for Massachusetts residents facing fire displacement. Contact 211 for comprehensive Massachusetts fire victim assistance program listings including housing, food, clothing, and financial aid.

Massachusetts Assistance Resource Type of Assistance Eligibility/Access
Massachusetts Emergency Management Agency Massachusetts disaster coordination State-level emergency assistance
FEMA Individual Assistance Federal disaster grants When federally declared—apply at DisasterAssistance.gov
American Red Cross Emergency shelter, supplies, financial assistance Immediate—within 24 hours of fire
Salvation Army Food, clothing, emergency funds Immediate assistance available
Catholic Charities Boston Massachusetts community assistance Local resources and support

Fire Recovery Timeline for Massachusetts Homeowners: What to Expect

Complete fire recovery takes 12-24 months for Massachusetts homeowners depending on damage extent and contractor availability. Permit approval adds 4-8 weeks through the Board of Building Regulations and Standards in most Massachusetts jurisdictions. Insurance claim settlement averages 3-6 months for complex Massachusetts fire claims involving structural damage. Massachusetts's humid continental climate affects construction schedules—New England weather patterns may limit outdoor work during certain seasons. Triple-decker homes in Boston require $150,000-300,000 average fire restoration costs. Plan for delays and maintain detailed records throughout the Massachusetts fire recovery process. The Division of Insurance can assist with unreasonable delays exceeding Massachusetts regulatory timelines.

Massachusetts Recovery Phase Typical Duration Key Milestones
Emergency response Days 1-7 Department of Fire Services clearance, insurance notification, temporary housing
Documentation and filing Weeks 1-4 Inventory complete, proof of loss filed within 60 days
Claim investigation Weeks 2-8 Adjuster inspection, damage assessment, initial estimate
Claim negotiation Months 1-4 Settlement offer, public adjuster review if needed, agreement
Permit approval Months 2-4 Massachusetts building permits issued, contractor selected
Demolition and cleanup Months 3-5 Site cleared, hazmat removed, foundation assessed
Reconstruction Months 5-18 Rebuild to current Massachusetts code, inspections, final approval
Move-in and closeout Months 12-24 Certificate of occupancy, final insurance disbursement

Your Options After a Massachusetts House Fire: Rebuild, Settle, or Sell

Massachusetts Recovery Option Advantages Disadvantages Best For
Full rebuild Restore home to current Massachusetts code, maximize insurance payout 12-24 month timeline, permit delays, contractor coordination Homeowners planning to stay long-term
Cash settlement Immediate funds, flexibility to relocate anywhere May be 10-30% less than replacement cost Those relocating out of {state}
Sell as-is Fastest resolution (30-60 days), no rebuild hassle Lowest return (50-70% of value) Those needing immediate liquidity
Partial repair + sell Higher sale price than as-is Requires upfront investment, {state} permits needed Properties in high-demand {state} areas

How long do I have to file a fire insurance claim in Massachusetts?

Massachusetts requires proof of loss submission within 60 days of the fire date. Notify your insurer immediately, but the formal sworn proof of loss statement has a strict 60-day deadline. The Division of Insurance enforces this timeline—missing it can result in claim denial.

How long does a Massachusetts insurance company have to respond to a fire claim?

Massachusetts insurance regulations require companies to acknowledge and respond to fire claims within 30 days. The Division of Insurance can investigate and penalize insurers who exceed this deadline or engage in unfair claims practices.

Does homeowners insurance cover temporary housing after a Massachusetts house fire?

Yes. Additional Living Expenses (ALE) coverage in Massachusetts policies typically provides 12-24 months of temporary housing at standards comparable to your pre-fire residence. ALE covers rental housing, hotel stays, restaurant meals exceeding normal costs, and increased commuting expenses.

Do I need a building permit to rebuild after a fire in Massachusetts?

Yes. The Board of Building Regulations and Standards requires permits for all structural fire restoration in Massachusetts. You must rebuild to current Massachusetts building codes, which may include upgrades not present in your original construction. Permit approval typically takes 4-8 weeks.

Are public adjusters licensed in Massachusetts?

Yes, Massachusetts requires public adjuster licensing through the Division of Insurance. Massachusetts caps public adjuster fees at 10% of the claim settlement.

How do I verify a contractor's license in Massachusetts?

Search the Board of Building Regulations and Standards online database at https://www.mass.gov/orgs/board-of-building-regulations-and-standards to verify active licensing. Massachusetts law requires contractors to hold valid licenses for fire restoration work exceeding $500. Never hire unlicensed contractors—you lose legal protections and may void insurance coverage.

Can I sell a fire-damaged house in Massachusetts?

Yes, but Massachusetts law requires full disclosure of fire damage history to potential buyers. Cash investors purchase fire-damaged Massachusetts properties, typically offering 50-70% of market value for quick 30-60 day closings. Non-disclosure can result in lawsuits and sale rescission.

How long does it take to rebuild a house after a fire in Massachusetts?

Complete rebuilding in Massachusetts typically takes 12-24 months. Factors affecting timeline include Board of Building Regulations and Standards permit approval (4-8 weeks), contractor availability in Boston and Massachusetts, humid continental climate construction limitations, and insurance claim settlement speed.

What financial assistance is available for fire victims in Massachusetts?

The Massachusetts Emergency Management Agency coordinates Massachusetts disaster relief programs. Additional resources include FEMA grants (for federally declared disasters), American Red Cross emergency assistance, and local nonprofits like The Salvation Army, American Red Cross, Catholic Charities Boston. Contact 211 for comprehensive Massachusetts fire victim assistance listings.

Massachusetts State Resources You Should Bookmark

Massachusetts Quick Reference Details
State Fire Marshal Department of Fire Services
Fire Marshal Website https://www.mass.gov/orgs/department-of-fire-services
Insurance Department Division of Insurance
Insurance Dept Website https://www.mass.gov/orgs/division-of-insurance
Emergency Management Massachusetts Emergency Management Agency
Emergency Mgmt Website https://www.mass.gov/orgs/massachusetts-emergency-management-agency
Contractor Licensing Board of Building Regulations and Standards
Contractor Board Website https://www.mass.gov/orgs/board-of-building-regulations-and-standards
Vital Records Office Registry of Vital Records and Statistics
Vital Records Website https://www.mass.gov/orgs/registry-of-vital-records-and-statistics
DMV Massachusetts Registry of Motor Vehicles
DMV Website https://www.mass.gov/orgs/massachusetts-registry-of-motor-vehicles
Building Department Board of Building Regulations and Standards
Building Codes Website https://www.mass.gov/massachusetts-state-building-code-780-cmr
Gas Company National Grid
Electric Company Eversource Energy
Proof of Loss Deadline 60 days
Insurer Response Time 30 days
Lawsuit Filing Limit 2 years
ALE Coverage Duration 12-24 months
Public Adjuster License Yes
Public Adjuster Fee Cap 10%
Region New England
Climate humid continental
Fire Risk Level moderate structure fire risk
Major City Boston
Average Home Value $550,000
Annual Fire Incidents 9,800 annually
Local Factor Triple-decker homes in Boston require $150,000-300,000 average fire restoration costs
Local Nonprofits The Salvation Army, American Red Cross, Catholic Charities Boston