What to Do After a House Fire in Massachusetts: The Only Online Guide for MA Homeowners

Written By: Louis Swan, Fire Recovery Advisor
Updated: Feb 3rd, 2026

Fact-Checked: Erik Russo, Certified Fire Restoration Specialist
Updated: Feb 3rd, 2026
House fires in Massachusetts cause 9,800 annually in property damage and displace thousands of families each year. Massachusetts homeowners must file proof of loss within 60 days under MA Insurance Code requirements. The Division of Insurance regulates all fire insurance claims in Massachusetts, enforcing 30-day response deadlines for insurers. Massachusetts law provides 2 years to file lawsuits against insurers who deny valid claims. The Department of Fire Services determines when fire-damaged properties in Boston and throughout Massachusetts are safe for re-entry. Triple-decker homes in Boston require $150,000-300,000 average fire restoration costs. Average home values in Massachusetts reach $550,000, making proper insurance claim documentation essential for full recovery.
Important Takeaways:
| Massachusetts Fire Recovery Requirement | Deadline/Timeframe | Governing Entity |
|---|---|---|
| Proof of Loss Submission | 60 days from fire date | Division of Insurance |
| Insurance Company Response | 30 days maximum | Massachusetts Insurance Code |
| Lawsuit Filing Deadline | 2 years from denial | Massachusetts Superior Court |
| ALE Coverage Duration | 12-24 months typical | Homeowner Policy Terms |
| Property Safety Clearance | 24-72 hours | Department of Fire Services |
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Disclaimer: Any estimates, tools, calculators, quizzes, guides, or educational content provided by House Fire Solutions are for informational purposes only. Results are not guarantees, offers, or professional opinions. Actual insurance payouts, restoration costs, timelines, and outcomes vary based on policy language, coverage limits, property conditions, local regulations, contractors, and insurer practices. Homeowners are solely responsible for verifying all information and making their own decisions. House Fire Solutions does not provide legal advice, insurance advice, or claims representation. Homeowners should independently verify information and consult qualified professionals before taking action.
Immediate Safety Actions After a Massachusetts House Fire
The Department of Fire Services issues safety clearance for fire-damaged properties in Massachusetts. Structural damage poses collapse risk that requires professional engineering assessment. Toxic fumes from burned synthetic materials cause respiratory hazards lasting 48-72 hours after flames are extinguished. Massachusetts's humid continental climate accelerates secondary damage—water from firefighting efforts creates mold growth within 24-48 hours in New England humidity levels. The Department of Fire Services at https://www.mass.gov/orgs/department-of-fire-services schedules inspections within 24-72 hours for Boston and surrounding Massachusetts communities. Board-up services from Massachusetts-licensed contractors prevent vandalism, weather intrusion, and premises liability claims averaging $50,000-150,000 in Massachusetts courts.
| Safety Priority | Massachusetts Authority/Contact | Required Timeline |
|---|---|---|
| Property clearance inspection | Department of Fire Services | 24-72 hours post-fire |
| Gas line shutoff verification | National Grid | Immediate—before entry |
| Electrical disconnection | Eversource Energy | Immediate—before entry |
| Board-up and securing | Massachusetts-licensed contractor | Within 24 hours |
| Police report for insurance | Massachusetts local law enforcement | Within 24 hours |
Utility Shutoff Procedures for Massachusetts Fire-Damaged Properties
Gas leaks require professional shutoff by National Grid technicians in Massachusetts. Electric service needs meter disconnection by Eversource Energy before any fire damage inspection. Massachusetts law prohibits homeowner utility restoration—only licensed MA professionals can reconnect services after fire damage assessment. Triple-decker homes in Boston require $150,000-300,000 average fire restoration costs. Gas line damage in Massachusetts's humid continental conditions creates explosion risk when temperature fluctuations stress compromised pipes. Massachusetts utility companies provide 24-hour emergency response for fire-damaged properties in Boston and statewide.
| Massachusetts Utility Provider | Service Category | Emergency Protocol |
|---|---|---|
| National Grid | Natural Gas Service | Request emergency shutoff—do not attempt DIY |
| Eversource Energy | Electrical Service | Request meter pull—verify with utility |
| Massachusetts Water Authority | Water/Sewer Service | Report pipe damage—prevent flooding |
How to File a Fire Insurance Claim in Massachusetts
The danger doesn't end when the flames are gone. Smoke and toxic gases are invisible threats that can cause serious harm long after you've escaped the heat.

Adrenaline is powerful; it can easily mask symptoms of smoke inhalation that may not appear for hours. It is crucial that everyone, especially children and the elderly, gets evaluated by
paramedics on the scene. If anyone has suffered a burn, apply cool—not cold—water and cover it with a clean, dry cloth while you wait for medical help.
Massachusetts Fire Insurance Deadlines and Policyholder Legal Rights
When the fire department arrives, they take command of the scene for everyone's safety. Follow their instructions without question.
They will establish a safe perimeter and shut off utilities like gas and electricity to prevent secondary disasters like explosions. The house is now a hazardous zone.
Even after the fire is extinguished, the structure can be unstable, and toxic residues coat every surface. Do not re-enter until a fire official gives you explicit permission. This is the first of many difficult waits you'll face, but your safety depends on it.
| Massachusetts Policyholder Right | Legal Requirement | Consequence of Violation |
|---|---|---|
| Proof of Loss Filing | 60 days to submit sworn statement | Claim denial—limited appeal |
| Insurer Response Deadline | 30 days to acknowledge/respond | Division of Insurance penalties |
| Lawsuit Filing Period | 2 years from claim denial | Case dismissal—no recovery |
| Public Adjuster Fee Limit | 10% maximum | Contract voidable if exceeded |
| Bad Faith Claim | Insurer acts unreasonably | Punitive damages in {state} courts |
Additional Living Expenses (ALE) Coverage for Massachusetts Fire Victims
ALE coverage pays for temporary housing when Massachusetts homes are uninhabitable after fire damage. Hotel expenses qualify as covered ALE costs during the initial displacement period. Restaurant meals exceeding normal food budget by $15-30 daily are reimbursable under Massachusetts ALE provisions. Massachusetts policies provide 12-24 months of ALE coverage at living standards comparable to pre-fire residence. In Boston, temporary rental housing averages $1,800-3,500 monthly depending on neighborhood and property size. Massachusetts's humid continental climate may require specific housing features—air conditioning in summer, heating in winter—covered under ALE. The Division of Insurance mediates ALE disputes when insurers deny reasonable temporary housing expenses in Massachusetts.
| ALE Expense Category | Covered Under Massachusetts Policy | Documentation Required |
|---|---|---|
| Temporary rental housing | Yes—comparable to prior residence | Lease agreement, monthly receipts |
| Hotel/motel stays | Yes—reasonable duration (typically 2-4 weeks) | Itemized bills with dates |
| Restaurant meals | Yes—amount exceeding normal food costs | Receipts showing date, amount |
| Increased commuting costs | Yes—additional mileage/transit | Mileage log or transit receipts |
| Storage unit fees | Yes—for salvaged belongings | Monthly storage invoices |
| Pet boarding | Yes—if pets cannot stay in temporary housing | Boarding facility receipts |
| Laundry services | Yes—if temporary housing lacks facilities | Laundromat/service receipts |
Documenting Fire Damage for Massachusetts Insurance Claims
Photos capture damage extent before any cleanup or demolition begins in Massachusetts properties. Inventory lists record personal property losses with item descriptions, purchase dates, and replacement values. Professional assessments determine structural damage requiring licensed Massachusetts engineer evaluation for claims exceeding $50,000. Massachusetts's humid continental climate causes rapid secondary damage—document water intrusion, smoke penetration, and mold growth within 24-48 hours. The Division of Insurance recommends Massachusetts homeowners use inventory apps organizing photos, receipts, and valuations for efficient claim processing. Video walkthroughs of every room provide comprehensive evidence Massachusetts adjusters require for accurate settlement calculations.
| Documentation Type | What to Capture | Massachusetts Adjuster Expectation |
|---|---|---|
| Photo evidence | All rooms, multiple angles, close-ups of damage | Before any cleanup—timestamp photos |
| Video walkthrough | Narrated tour of entire property | Shows context adjusters need |
| Personal property inventory | Item, age, purchase price, replacement cost | Spreadsheet format preferred |
| Structural damage | Foundation, roof, walls, HVAC, electrical | Professional engineer report |
| Smoke/soot damage | Discoloration, odor penetration depth | Photos with measurements |
| Water damage | Firefighting water, pipe breaks, moisture | Moisture readings if available |
Massachusetts Building Codes and Fire Restoration Permit Requirements
Building permits are required by Massachusetts law for all fire restoration work exceeding $500 in value. Code upgrades increase reconstruction costs by 15-40% when homes must meet current Massachusetts building standards. Permit approval takes 4-8 weeks through the Board of Building Regulations and Standards in most Massachusetts jurisdictions. Triple-decker homes in Boston require $150,000-300,000 average fire restoration costs. The Board of Building Regulations and Standards at https://www.mass.gov/massachusetts-state-building-code-780-cmr provides Massachusetts-specific permit applications, fee schedules, and inspection requirements. Massachusetts's humid continental climate mandates specific code requirements—insulation R-values, HVAC efficiency ratings, and fire-resistant materials vary by Massachusetts climate zone.
| Massachusetts Permit Type | When Required | Issuing Authority | Typical Fee |
|---|---|---|---|
| Building permit | All structural repairs | Massachusetts local building department | $500-2,500 |
| Electrical permit | Any wiring replacement/repair | Massachusetts electrical inspector | $150-500 |
| Plumbing permit | Pipe replacement/rerouting | Massachusetts plumbing inspector | $150-400 |
| HVAC permit | Furnace/AC replacement | Massachusetts mechanical inspector | $200-600 |
| Demolition permit | Removing fire-damaged structures | Massachusetts local building department | $300-1,000 |
Hiring Licensed Fire Restoration Contractors in Massachusetts
Fire victims are targeted by contractor fraud schemes costing Massachusetts homeowners $15,000-75,000 in losses annually. License verification protects homeowners from unlicensed operators—search the Board of Building Regulations and Standards database at https://www.mass.gov/orgs/board-of-building-regulations-and-standards. Written contracts are required for restoration work over $500 under Massachusetts consumer protection law. Never pay more than 10% deposit or sign insurance checks directly to contractors in Massachusetts. The Board of Building Regulations and Standards investigates complaints and revokes licenses for fraud, abandonment, or substandard work. Triple-decker homes in Boston require $150,000-300,000 average fire restoration costs—verify contractors have Massachusetts-specific experience with local building codes and climate requirements.
| Massachusetts Contractor Requirement | How to Verify | Red Flag Warning |
|---|---|---|
| Active state license | Board of Building Regulations and Standards online database | Refuses to provide license number |
| Workers compensation insurance | Request certificate of insurance | Claims exemption from coverage |
| General liability insurance | Request certificate—minimum $1M | Cannot provide current proof |
| Written contract | Detailed scope, timeline, price | Insists on verbal agreement only |
| Reasonable deposit | 10% maximum under {state} law | Demands 30-50% upfront payment |
| Permit responsibility | Contractor pulls all permits | Asks homeowner to get permits |
Public Adjuster Licensing and Regulations in Massachusetts
Public adjusters represent policyholders—not insurance companies—in Massachusetts fire claim negotiations. Massachusetts requires licensing for public adjusters through the Division of Insurance. Massachusetts caps fees at 10% of claim settlement. Claim increases average 20-50% higher when Massachusetts public adjusters negotiate complex fire losses. The Division of Insurance maintains a registry of licensed public adjusters serving Boston and throughout Massachusetts. For fire claims exceeding $75,000 in Massachusetts, public adjuster fees are typically recovered through higher settlement amounts. Written contracts must specify fee percentage, services included, and termination provisions under Massachusetts regulations.
| Massachusetts Public Adjuster Regulation | Requirement | Consumer Protection |
|---|---|---|
| Licensing requirement | Yes | Verify through Division of Insurance |
| Fee cap | 10% maximum | Must be stated in written contract |
| Written contract | Required before services begin | Review 3-day cancellation right |
| Conflict of interest | Cannot work for insurer simultaneously | Report violations to {insurance_dept} |
Mortgage Lender Notification Requirements After a Massachusetts House Fire
Mortgage lenders have financial interest in Massachusetts properties securing their loans. Insurance checks exceeding $10,000 are payable to both lender and homeowner under standard Massachusetts mortgage terms. Escrow accounts control repair fund disbursement—lenders release payments as Massachusetts-permitted work is completed and inspected. Contact your lender's loss draft department within 48 hours of filing your Massachusetts fire insurance claim. Massachusetts lenders require licensed contractor invoices, building permits, and inspection reports before releasing each disbursement. Typical Massachusetts mortgage escrow releases occur in 3-5 draws: foundation, framing, systems rough-in, interior finish, and final completion.
Replacing Documents Destroyed in a Massachusetts House Fire
Birth certificates are issued by the Registry of Vital Records and Statistics at https://www.mass.gov/orgs/registry-of-vital-records-and-statistics for Massachusetts residents. Driver's licenses are replaced through the Massachusetts Registry of Motor Vehicles at https://www.mass.gov/orgs/massachusetts-registry-of-motor-vehicles with fire loss documentation. Property deeds are recorded with your Massachusetts county recorder's office—certified copies cost $10-25 in most Massachusetts counties. Social Security cards require federal SSA application with 2-4 week processing time. Start document replacement immediately after a Massachusetts house fire—some documents require 4-6 weeks processing. The Division of Insurance recommends Massachusetts fire victims prioritize: (1) government-issued ID, (2) insurance policy documents, (3) property records, (4) financial account information.
| Document Type | Massachusetts Issuing Agency | Processing Time | Typical Fee |
|---|---|---|---|
| Birth certificate | Registry of Vital Records and Statistics | 2-4 weeks | $15-30 |
| Driver's license | Massachusetts Registry of Motor Vehicles | 1-2 weeks | $25-40 |
| Social Security card | Social Security Administration | 2-4 weeks | Free |
| Vehicle title | Massachusetts Registry of Motor Vehicles | 2-3 weeks | $15-35 |
| Property deed | Massachusetts County Recorder | 1-2 weeks | $10-25 |
| Passport | U.S. Department of State | 6-8 weeks (expedited: 2-3 weeks) | $130-190 |
| Marriage certificate | Registry of Vital Records and Statistics | 2-3 weeks | $15-25 |
Selling a Fire-Damaged Property in Massachusetts: Legal Disclosure Requirements
Sellers must disclose fire damage history to potential buyers under Massachusetts real estate law. Non-disclosure results in lawsuit liability including sale rescission, damages, and attorney fees in Massachusetts courts. Cash buyers specializing in fire-damaged properties offer 50-70% of market value for quick closings in Massachusetts. The Massachusetts Real Estate Commission mandates specific disclosure forms documenting fire date, damage extent, repairs completed, and ongoing issues. In Massachusetts's New England real estate market, fire-damaged properties in Boston and desirable locations may attract competitive offers from investors and renovators. Average Massachusetts home values of $550,000 make disclosure compliance essential for protecting seller equity.
| Massachusetts Disclosure Requirement | What Must Be Disclosed | Legal Consequence of Non-Disclosure |
|---|---|---|
| Fire damage history | Date, cause, extent of fire | Lawsuit, sale rescission, damages |
| Repairs completed | Scope, contractor, permits pulled | Fraud claims, punitive damages |
| Insurance claims filed | Amounts claimed and received | Buyer legal action |
| Ongoing structural issues | Foundation, roof, systems concerns | Rescission, repair costs |
| Environmental hazards | Asbestos, lead, mold discovered | EPA/state environmental penalties |
Massachusetts Government and Nonprofit Fire Victim Assistance Programs
The Massachusetts Emergency Management Agency coordinates disaster relief for Massachusetts fire victims at https://www.mass.gov/orgs/massachusetts-emergency-management-agency. FEMA provides disaster grants for uninsured losses when Massachusetts fires receive federal disaster declarations. The American Red Cross offers emergency shelter, food, and supplies at Massachusetts disaster relief centers within 24 hours of major fires. Local nonprofits including The Salvation Army, American Red Cross, Catholic Charities Boston provide Massachusetts-specific assistance not available through national programs. New England community organizations often maintain emergency funds for Massachusetts residents facing fire displacement. Contact 211 for comprehensive Massachusetts fire victim assistance program listings including housing, food, clothing, and financial aid.
| Massachusetts Assistance Resource | Type of Assistance | Eligibility/Access |
|---|---|---|
| Massachusetts Emergency Management Agency | Massachusetts disaster coordination | State-level emergency assistance |
| FEMA Individual Assistance | Federal disaster grants | When federally declared—apply at DisasterAssistance.gov |
| American Red Cross | Emergency shelter, supplies, financial assistance | Immediate—within 24 hours of fire |
| Salvation Army | Food, clothing, emergency funds | Immediate assistance available |
| Catholic Charities Boston | Massachusetts community assistance | Local resources and support |
Fire Recovery Timeline for Massachusetts Homeowners: What to Expect
Complete fire recovery takes 12-24 months for Massachusetts homeowners depending on damage extent and contractor availability. Permit approval adds 4-8 weeks through the Board of Building Regulations and Standards in most Massachusetts jurisdictions. Insurance claim settlement averages 3-6 months for complex Massachusetts fire claims involving structural damage. Massachusetts's humid continental climate affects construction schedules—New England weather patterns may limit outdoor work during certain seasons. Triple-decker homes in Boston require $150,000-300,000 average fire restoration costs. Plan for delays and maintain detailed records throughout the Massachusetts fire recovery process. The Division of Insurance can assist with unreasonable delays exceeding Massachusetts regulatory timelines.
| Massachusetts Recovery Phase | Typical Duration | Key Milestones |
|---|---|---|
| Emergency response | Days 1-7 | Department of Fire Services clearance, insurance notification, temporary housing |
| Documentation and filing | Weeks 1-4 | Inventory complete, proof of loss filed within 60 days |
| Claim investigation | Weeks 2-8 | Adjuster inspection, damage assessment, initial estimate |
| Claim negotiation | Months 1-4 | Settlement offer, public adjuster review if needed, agreement |
| Permit approval | Months 2-4 | Massachusetts building permits issued, contractor selected |
| Demolition and cleanup | Months 3-5 | Site cleared, hazmat removed, foundation assessed |
| Reconstruction | Months 5-18 | Rebuild to current Massachusetts code, inspections, final approval |
| Move-in and closeout | Months 12-24 | Certificate of occupancy, final insurance disbursement |
Your Options After a Massachusetts House Fire: Rebuild, Settle, or Sell
Rebuilding requires Board of Building Regulations and Standards permits and Massachusetts-licensed contractors, taking 12-24 months for complete restoration. Cash settlement provides immediate funds but may not cover full replacement cost in Massachusetts's New England real estate market. Selling as-is offers fastest resolution—typically 30-60 days—but returns only 50-70% of $550,000 average Massachusetts home value. Triple-decker homes in Boston require $150,000-300,000 average fire restoration costs. Consult a Massachusetts-licensed public adjuster or insurance attorney before making final decisions on claims exceeding $75,000. The Division of Insurance provides free consumer guidance for Massachusetts fire victims evaluating recovery options.
| Massachusetts Recovery Option | Advantages | Disadvantages | Best For |
|---|---|---|---|
| Full rebuild | Restore home to current Massachusetts code, maximize insurance payout | 12-24 month timeline, permit delays, contractor coordination | Homeowners planning to stay long-term |
| Cash settlement | Immediate funds, flexibility to relocate anywhere | May be 10-30% less than replacement cost | Those relocating out of {state} |
| Sell as-is | Fastest resolution (30-60 days), no rebuild hassle | Lowest return (50-70% of value) | Those needing immediate liquidity |
| Partial repair + sell | Higher sale price than as-is | Requires upfront investment, {state} permits needed | Properties in high-demand {state} areas |
What is the first thing to do after a house fire in Massachusetts?
Contact the Department of Fire Services to schedule a safety inspection before entering your Massachusetts property. Report the fire to your insurance company within 24 hours and request an ALE advance for temporary housing. Do not enter the property until officially cleared—structural collapse and toxic fumes pose serious risks.
How long do I have to file a fire insurance claim in Massachusetts?
Massachusetts requires proof of loss submission within 60 days of the fire date. Notify your insurer immediately, but the formal sworn proof of loss statement has a strict 60-day deadline. The Division of Insurance enforces this timeline—missing it can result in claim denial.
How long does a Massachusetts insurance company have to respond to a fire claim?
Massachusetts insurance regulations require companies to acknowledge and respond to fire claims within 30 days. The Division of Insurance can investigate and penalize insurers who exceed this deadline or engage in unfair claims practices.
Does homeowners insurance cover temporary housing after a Massachusetts house fire?
Yes. Additional Living Expenses (ALE) coverage in Massachusetts policies typically provides 12-24 months of temporary housing at standards comparable to your pre-fire residence. ALE covers rental housing, hotel stays, restaurant meals exceeding normal costs, and increased commuting expenses.
Do I need a building permit to rebuild after a fire in Massachusetts?
Yes. The Board of Building Regulations and Standards requires permits for all structural fire restoration in Massachusetts. You must rebuild to current Massachusetts building codes, which may include upgrades not present in your original construction. Permit approval typically takes 4-8 weeks.
Are public adjusters licensed in Massachusetts?
Yes, Massachusetts requires public adjuster licensing through the Division of Insurance. Massachusetts caps public adjuster fees at 10% of the claim settlement.
How do I verify a contractor's license in Massachusetts?
Search the Board of Building Regulations and Standards online database at https://www.mass.gov/orgs/board-of-building-regulations-and-standards to verify active licensing. Massachusetts law requires contractors to hold valid licenses for fire restoration work exceeding $500. Never hire unlicensed contractors—you lose legal protections and may void insurance coverage.
Can I sell a fire-damaged house in Massachusetts?
Yes, but Massachusetts law requires full disclosure of fire damage history to potential buyers. Cash investors purchase fire-damaged Massachusetts properties, typically offering 50-70% of market value for quick 30-60 day closings. Non-disclosure can result in lawsuits and sale rescission.
How long does it take to rebuild a house after a fire in Massachusetts?
Complete rebuilding in Massachusetts typically takes 12-24 months. Factors affecting timeline include Board of Building Regulations and Standards permit approval (4-8 weeks), contractor availability in Boston and Massachusetts, humid continental climate construction limitations, and insurance claim settlement speed.
What financial assistance is available for fire victims in Massachusetts?
The Massachusetts Emergency Management Agency coordinates Massachusetts disaster relief programs. Additional resources include FEMA grants (for federally declared disasters), American Red Cross emergency assistance, and local nonprofits like The Salvation Army, American Red Cross, Catholic Charities Boston. Contact 211 for comprehensive Massachusetts fire victim assistance listings.
Massachusetts State Resources You Should Bookmark
| Massachusetts Quick Reference | Details |
|---|---|
| State Fire Marshal | Department of Fire Services |
| Fire Marshal Website | https://www.mass.gov/orgs/department-of-fire-services |
| Insurance Department | Division of Insurance |
| Insurance Dept Website | https://www.mass.gov/orgs/division-of-insurance |
| Emergency Management | Massachusetts Emergency Management Agency |
| Emergency Mgmt Website | https://www.mass.gov/orgs/massachusetts-emergency-management-agency |
| Contractor Licensing | Board of Building Regulations and Standards |
| Contractor Board Website | https://www.mass.gov/orgs/board-of-building-regulations-and-standards |
| Vital Records Office | Registry of Vital Records and Statistics |
| Vital Records Website | https://www.mass.gov/orgs/registry-of-vital-records-and-statistics |
| DMV | Massachusetts Registry of Motor Vehicles |
| DMV Website | https://www.mass.gov/orgs/massachusetts-registry-of-motor-vehicles |
| Building Department | Board of Building Regulations and Standards |
| Building Codes Website | https://www.mass.gov/massachusetts-state-building-code-780-cmr |
| Gas Company | National Grid |
| Electric Company | Eversource Energy |
| Proof of Loss Deadline | 60 days |
| Insurer Response Time | 30 days |
| Lawsuit Filing Limit | 2 years |
| ALE Coverage Duration | 12-24 months |
| Public Adjuster License | Yes |
| Public Adjuster Fee Cap | 10% |
| Region | New England |
| Climate | humid continental |
| Fire Risk Level | moderate structure fire risk |
| Major City | Boston |
| Average Home Value | $550,000 |
| Annual Fire Incidents | 9,800 annually |
| Local Factor | Triple-decker homes in Boston require $150,000-300,000 average fire restoration costs |
| Local Nonprofits | The Salvation Army, American Red Cross, Catholic Charities Boston |