Most Homeowners Go Through This Alone. You Don't Have To

Our free service gives every homeowner clear, actionable guidance through all six phases of fire recovery — Emergency Stabilization, Insurance Claims, Public Adjuster decisions, Contractor Selection, Rebuild or Restore planning, and Selling As-Is. You get phase-by-phase education, red flag checklists, documentation guidance, contractor and adjuster vetting tools, and a full understanding of your options. Many families simply need a calm, informed voice walking them through what comes next — and that is exactly what we provide, at no cost. Sometimes the most valuable thing we offer is clarity.

The Advisory Partnership is designed for homeowners who want an independent advocate by their side throughout the entire recovery — not just a starting point. In addition to everything in the free service, Advisory Partnership clients receive: hands-on coordination of emergency board-up, tarping, and fencing through our vetted professional network within 24–48 hours; ongoing strategy sessions and recovery milestone tracking; written communication review before anything goes to your insurer or contractor; preparation for every adjuster and contractor meeting; property showing coordination; dispute support with attorney and replacement contractor referrals; and priority direct access to your advisor. We don't replace your attorney, adjuster, or contractor — we help you engage each of them with confidence and protect you from the most costly mistakes.

Start with free — always. Our core guidance is built to be genuinely useful on its own, and many homeowners navigate their full recovery using only our free resources. The Advisory Partnership becomes most valuable when your claim is complex, your adjuster is unresponsive or dismissive, a contractor is ghosting or delivering poor work, your public adjuster has gone silent, or you simply don't have the time and energy to manage all parties on your own. Hiring a fire restoration contractor is the single highest-dollar decision most homeowners will make during recovery — and it's also where the most can go wrong. If the stakes feel high, that's usually the right signal to upgrade.

The first 72 hours determine the trajectory of the entire recovery. Engaging us immediately gives Advisory Partnership clients the greatest advantage — proper property stabilization, airtight documentation from day one, and a clear strategy before the insurance adjuster ever arrives. That said, it is never too late. We regularly step in mid-recovery for homeowners dealing with lowball insurance offers, stalled claims, contractor problems, or public adjuster disputes. Experienced contractors and replacement adjusters regularly take over stalled situations — and we know exactly who to connect you with. Wherever you are in the process, we can help.

Yes — this is one of the most critical areas where our Advisory Partnership adds value. Before every significant meeting with your insurance adjuster, public adjuster, or contractor, we prepare you with the specific questions to ask, what documents to bring, and what tactics to watch for. We also review written communications before they are sent, so nothing goes out that could be used against your claim. As our CEO Joel Efosa puts it: "We help homeowners move forward intelligently — not emotionally." That principle is especially important when you are sitting across the table from a party whose incentives are not aligned with yours. You will never walk into one of those conversations unprepared.

Yes, and it happens often. PA disputes, contractor ghosting, and stalled claims are the most common reasons homeowners upgrade mid-recovery — because by that point, the cost of going it alone is clear. There is no penalty for upgrading at any stage, and we will get up to speed on your situation quickly. We have personally evaluated over 3,500 fire-damaged properties across more than 25 states, which means we have seen your situation before. Whether you are in week one or month six, we can step in, assess where things stand, and help you move forward with a clear strategy.